AF88 Privacy Policy – Our Commitment to Protecting User Data

AF88 is an online casino platform operating under the official domain af88.lc. We offer a wide range of games including slots, live casino, table games, and sports betting to adult users across Malaysia and permitted countries. As the platform operator, AF88 acts as the data controller (data controller) for all personal information collected through our platform.

We are committed to ensuring all data processing operations are conducted in accordance with industry best practices and international data protection standards. Our security and privacy team continuously monitors and updates our data protection systems to keep your information safe at all times.

AF88 only collects information that is strictly necessary to provide a safe, fair, and high-quality service. We do not collect excessive or irrelevant data. The following are the categories of information we collect:

• Data you provide directly during registration and use of the platform
• Data collected automatically through cookie technology and performance trackers
• Data received from trusted third parties such as payment providers and identity verification services
• Data generated as you interact with games and services on the platform

Every piece of data we collect is used for a clear and lawful purpose. AF88 does not use your personal data for undisclosed purposes without obtaining your consent beforehand. The following are the primary purposes for data use:

• Identity verification: Ensuring all users meet the minimum age requirement and comply with KYC (Know Your Customer) legal requirements.
• Transaction processing: Enabling deposits, withdrawals, and all financial transactions to be processed securely and efficiently.
• Service communications: Sending important information related to your account, security, and platform updates.
• Platform enhancement: Analysing usage patterns to improve the gaming experience and overall platform performance.
• Fraud detection: Monitoring suspicious activity to protect all users and the integrity of the platform.
• Marketing consent: Sending exclusive promotional offers and bonuses only to users who have consented to receive marketing communications.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including financial reporting and anti-money laundering compliance.

AF88 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are specific situations where we need to share your information with trusted parties to keep the platform functioning properly:

• Payment provider: Financial information required to process deposits and withdrawals is shared with licensed payment providers who have signed strict data confidentiality agreements.
• Identity verification service: KYC data is shared with trusted third-party identity verification service providers to process background checks required by law.
• Game provider: Basic account information is shared with licensed game providers to enable a smooth and integrated gaming experience.
• Legal authority: AF88 will disclose required information to the relevant authorities when presented with a court order, criminal investigation, or other legitimate legal requirement.
• Analytics partner: Aggregated and anonymised data is shared with analytics partners to improve our understanding of overall platform usage patterns.

The security of your personal data is AF88's number one priority. We continuously invest in the latest cybersecurity infrastructure to ensure your information is protected against unauthorised access, loss, or data breaches. Below are the security layers we employ:

• 256-bit SSL encryption: All data transmitted between your device and AF88 servers is protected by 256-bit SSL encryption — the highest industry standard used by global financial institutions.
• Encrypted databases: Personal data stored in our databases is protected by additional encryption at the storage level (encryption at rest) for layered protection.
• Two-factor authentication (2FA): 2FA is available and strongly encouraged for all users to add an extra layer of security to your account.
• 24/7 Monitoring: Our security team continuously monitors the platform to detect any suspicious activity or intrusion attempts.
• Regular security audits: The AF88 platform undergoes regular independent security audits by certified cybersecurity experts to ensure no system vulnerabilities go unaddressed.
• Internal access controls: Only authorised and trained AF88 staff have access to user personal data, and every access is logged for audit purposes.

AF88 uses cookies (cookies) and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website. We use several categories of cookies:

Types of cookies used by AF88:

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, please refer to your web browser's documentation.

AF88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to meet applicable legal requirements. Our data retention periods are as follows:

Once the retention period expires, your personal data will be securely deleted or fully anonymized from our systems in accordance with established data deletion procedures. We use deletion methods that ensure the data cannot be recovered by any party.

As an AF88 user, you have certain rights regarding your personal data. We fully respect these rights and are committed to processing every request promptly and transparently:

To submit any request relating to the above rights, please contact our support team via Live Chat on the platform. We will process your request within 30 business days from the date of receipt. In complex cases, this period may be extended up to 60 days with notice to you.

As a responsible online casino platform, AF88 is legally required to carry out Know Your Customer (Know Your Customer – KYC) for all users. This process is a critical step in combating money laundering, terrorist financing, and ensuring the legitimacy of all financial transactions on our platform.

• Identity verification documents such as a valid national ID, passport, or driver's licence
• Proof of address such as a utility bill or bank statement dated within the last three months
• Bank account or digital wallet information for payment method verification
• In certain cases, a selfie with your identification document for stronger identity verification

All submitted KYC documents are stored securely and accessed only by authorized verification staff. Your documents will not be shared unless required by law or a valid court order. The KYC process is typically completed within 24–48 hours of receiving complete and clear documentation.

AF88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Whenever we make significant changes, we will notify you via:

• A clear notice in the main section of the AF88 platform or mobile app
• Update the "Last Updated" date at the top of this document
• Email notification to your registered account if changes are significant and affect your rights

We encourage you to review this Privacy Policy page periodically to ensure you are always up to date. Continued use of the AF88 platform following any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you at any time.

• Live Chat: The fastest method – available 24/7 directly within the AF88 platform
• Email: [email protected] (replies within 1–2 working days)
• Customer support: Our trained team will help resolve any privacy-related issues thoroughly and professionally